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FAQ’s
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Q: Do you need to book an appointment to try prom dresses on?
A: We always advise you to make an appointment to try dresses on so we can ensure that we have a fitting room free for you. Please book through our website or by calling us on 0121 355 0000. However, we will never turn anybody away !!!
Q: How many dresses do you have in store?
A: We have over 200 dresses in store in many different colours, styles and sizes!
Q: How much deposit will I need to pay?
A: We usually take half deposit to secure or order a prom dress, but you can split the other half with interest free instalments, which can be over a 6, 10 or 12-month period.
Q: What dress size do you dresses range from?
A: We can order from a UK 2 up to a size UK 26 with most of our designers, however, we carry sizes UK 6 to a size UK 18 in store!
Q: Which designers do you carry?
A: We stock the prestigious Sherri Hill, Jovani, Dress 2 Party and Gurbani dresses in store!
Q: Where are you based?
A: We are based on the second floor of MiAmor Bridal: 89 Chester Road, Sutton Coldfield, Birmingham, B735BA.
Q: Do you keep a school’s book?
A: We do NOT keep a school’s book for several reasons, mainly because we sell online so we cannot take school names and therefore it is not accurate! Secondly, we have no definite way of checking that information given is correct, girls can also buy the same dress from another store in a different part of the country. We also have lots of dresses that we only have just one of so if you a really worried this is a good idea too.
Q: What is your returns policy on dresses purchased?
A: We do not offer a returns policy on any of our dresses, this includes dresses that we order from suppliers and dresses that are purchased ‘off the peg’.
Q: Are sale gowns sold as seen? What is the returns policy?
A: Sale gowns are sold as seen and therefore they could be subject to have some imperfections, however the sale gowns sold in store are non-refundable.
Q: I’ve got a faulty dress what do I do?
A: In the unlikely event that this occurs, please inspect all gowns upon the receipt of your order. It is your duty to inform us of any faults immediately. Please clearly outline the nature of the fault, and if you require a refund or an exchange.You have up to 7 days from receipt of faulty items to return them to us.
Q: Is every dress available in every size online? Why do you need to call before ordering?
A: We always request that customers call us on 0121 355 0000 before placing an order, as sometimes the stock does not update as regularly that in store- therefore, to avoid disappointment we always ask for you to check stock availability before ordering!
Q: Do you offer alterations?
A: Yes, we do! All our alterations are carried out by a third-party company meaning that they are an extra charge, however, all the fittings are done in store!